Q1. What is the minimum order quantity (MOQ)?
Our standard MOQ is 1000 pieces per SKU. This is designed to ensure manufacturing efficiency, consistent product quality and cost-effective pricing. For bespoke or seasonal SKUs, MOQ may vary; please discuss specifics with our sales team.
Q2. Can I request samples before placing bulk orders?
Yes. We provide sample units for evaluation. Sample charges and lead times depend on product type and customization requirements. If an order follows within an agreed timeframe, we may waive sample charges at our discretion.
Q3. Do you offer private label or custom branding options?
We do offer private-label solutions for qualified partners. Private label orders typically require higher MOQs, pre-production samples, and confirmed artwork for labels and packaging. Our product development team will help translate your design needs into production-ready specifications.
Q4. What are the payment terms?
Standard payment terms are outlined in the quotation and may include advance payments, progressive payments, or full payment prior to dispatch depending on order size and partner history. For new partners, we typically require an upfront payment or deposit.
Q5. What is the typical production and delivery timeline?
Production timelines vary according to SKU complexity, order size and customization. Standard processing time ranges from 7 to 21 business days after order confirmation, plus transit time dependent on the chosen logistics provider and destination. For urgent orders, expedited production may be available subject to additional cost.
Q6. How do returns or defective claims work?
Notify our support team within seven (7) days of receipt with photographic or video evidence. Claims will be evaluated and may result in a replacement, credit, or refund depending on the specifics of the case and the findings of the investigation.
Q7. How can I become a distributor or stockist?
Reach out to our sales team with your company profile, estimated order volumes and target regions. We will evaluate potential collaborations and provide product catalogues, pricing and partnership terms for discussion.
Q8. Who can I contact for after-sales support?
Our customer support and commercial teams handle after-sales queries. Contact details are available on the website and in the quotation documents. We prioritize clear communication to resolve issues quickly and maintain long-term relationships.