Introduction
Neloz Distribution, a division of Neloz Limited, respects your privacy and is committed to protecting the personal and business information of our partners, customers and website visitors. This policy describes how we collect, use, store, and protect information and the choices available to those who interact with our services.

Information we collect
We collect the following categories of information for the purposes specified:
Contact information: company name, contact person, phone number, email address, and postal address to facilitate quotations, orders and communications.
Commercial information: order history, product preferences, order specifications and invoicing details to ensure order accuracy and provide tailored services.
Transactional data: payment confirmations and remittance details, when applicable.
Technical and usage data: IP addresses, device and browser information, and analytics data from website interactions to help us improve the website experience and understand visitor behaviour.

How we use your data
Your information is used to manage and deliver our commercial services, including providing quotations, processing and fulfilling orders, communicating updates about shipments, invoicing and offering after-sales support. We may also use aggregated, anonymized data to improve product offerings, inform marketing activities, and analyse trends.

Data sharing and third parties
We do not sell, rent or trade personal information to third parties. Data is shared only with carefully selected logistics and service providers involved in order fulfilment (for example, carriers and warehouse partners), and with payment processors on a strictly need-to-know basis. These third parties are contractually obliged to maintain confidentiality and secure data handling practices.

Data retention and security
We retain personal and transactional data for as long as necessary to fulfil contractual obligations, comply with legal requirements, and to resolve disputes. We employ industry-standard security measures including access controls, encryption for sensitive data and regular internal audits to protect information from unauthorized access or disclosure.

Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, export, or delete your personal information. Partners may also request restrictions on processing or object to processing in certain circumstances. To exercise any of these rights or to obtain a copy of your stored data, please contact our email provided on the website.

Policy updates
We may update this policy periodically to reflect changes in our operations or legal requirements. When updates are made, we will post the revised policy on the website.

Contact
For privacy-related inquiries, data access requests, or concerns about this policy, please reach out to our designated privacy contact at the email address listed on our website.